Refund & Cancellation Policy

A booking is confirmed once we receive the applicable deposit (or full payment, for bookings made close to the travel date) and issue a written confirmation. The balance is due by the date shown on your booking confirmation — typically 30 days before departure, though this may vary by supplier for peak-season or special-fare itineraries.

Payments are processed securely through our payment gateway partner. We do not store your full card details on our servers.

To cancel a confirmed booking, contact us in writing at info@tourishq.com or via your account dashboard. The cancellation date is the date we receive your written request, not the date of any earlier phone call or message. The following charges apply, calculated on the total booking value:

• 45+ days before departure — 10% cancellation charge, remainder refunded.
• 30–44 days before departure — 25% cancellation charge.
• 15–29 days before departure — 50% cancellation charge.
• 7–14 days before departure — 75% cancellation charge.
• Less than 7 days before departure, or no-show — non-refundable.

Where a supplier (hotel, cruise, activity operator, or airline) applies stricter cancellation terms than the above — common for peak-season, non-refundable-rate, or special-event bookings — the supplier's terms take precedence and will be disclosed to you at the time of booking.

If we need to make a material change to your itinerary or cancel it due to circumstances beyond our control — supplier failure, safety concerns, insufficient group size for a fixed-departure tour, or force majeure — we will notify you as soon as possible and offer either a comparable alternative, a credit toward a future booking, or a full refund of the amount paid for the affected portion, at your choice.

Requests to change travel dates on a confirmed booking are treated as a rebooking and are subject to availability and any fare or rate difference. If made more than 30 days before departure, we waive our own service fee for a one-time date change; supplier-imposed change fees (airlines, hotels) may still apply and will be communicated before you confirm the change.

• Visa fees, travel insurance premiums, and other third-party charges paid on your behalf.
• Bookings explicitly marked "non-refundable" at the time of purchase (e.g. promotional or flash-sale rates).
• Any portion of a trip already utilised at the time of cancellation.
• Our service fee, once a booking has been confirmed with a supplier.

Approved refunds are issued to the original payment method used at checkout. Once approved, refunds are initiated within 5 business days; depending on your bank or card issuer, funds typically reflect within 7–10 business days after that. We'll email you a confirmation once the refund has been initiated, including the reference number from our payment gateway.

If you paid via bank transfer, please share your account details so we can process the refund directly — this can take slightly longer to reflect.

Where a cancellation is necessitated by events outside either party's reasonable control — natural disasters, pandemics, war, government travel restrictions, or civil unrest — the standard cancellation charges above do not apply. We will pass on any refund actually recovered from our suppliers and airlines, less costs already incurred on your behalf (e.g. non-recoverable deposits paid to hotels or operators), and offer a future travel credit for the balance where a cash refund isn't possible.

Email info@tourishq.com with your booking reference, or raise a request from your account dashboard. You can also reach our concierge team via the Support page. We aim to acknowledge every cancellation or refund request within 24 hours.